Protecting your privacy is important to us. We hope the following statement will help you understand how REC collects, uses, and safeguards the personal information you provide to us on our site.
We DO NOT share or sell our customer information.
Your information is protected in several ways. "Sensitive transactions are encrypted with SSL or Triple DES and kept in secure password protected directories. Industrial strength agents shield our site from computer viruses." These services provided by West Host.com, Inc. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to log off when finished using a shared computer.
REC requires a return authorization number. Call (toll free)
877-339-7894, (lower 48 states only) to request a number and please provide the order
number from which you are returning items. Returns without authorization cannot be accepted.
Product returns require receipt within 30 days of shipment. Returns will be accepted if items
are in original, unused / unaltered condition only.
A restocking charge of 15% on all returned goods if products were shipped as ordered and in specification.
Rod cases & large or heavy items may require additional shipping charges.
REC can ship items worldwide. Delivery charges vary when shipping internationally. Duties and taxes are the responsiblility of the buyer when shipping to Canada and other countries. Call for shiping costs and estimated delivery times for international shipments.
Overnight orders placed after Noon Eastern Time will ship the following day.
Overnight order requests will be honored if possible. We try to keep all items in stock, however if the item ordered is not available we can advise a substitute. Otherwise, REC will manufacture the item and ship as soon as possible.
Rod cases and custom orders cannot be shipped overnight as additional time is required for manufacturing.